Modules & Channels Configuration
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Support Ticket System
Professional support ticket workflow with dropdown topics, private channels, OnHold queues, and role permissions.
Ticket Module Architecture
| Setting | Function & Purpose |
|---|---|
| Ticket Channel ID | The channel where the ticket creation embed and dropdown selector are posted. |
| Active Tickets Category ID | The Discord category where newly opened private ticket channels are spawned. |
| OnHold Tickets Category ID | Dedicated category for paused tickets or tickets awaiting user feedback. |
| Ticket Categories | Configurable dropdown options with key, title, description, and assigned staff roles. |
Privacy & Channel Access
Created ticket channels are visible only to the ticket creator and staff roles assigned to that category. Regular server members cannot view ticket channels.
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